FAQ

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  • chevron_rightACCOUNT - HOA FEES
    ●     How can I pay my dues online?
     
    ●     HOW DO I SIGN UP FOR AUTODRAFT HOA PAYMENTS?
     
    ●     HOW CAN I OBTAIN RESALE DOCUMENTS?
     
    ●     WHO DO I CONTACT FOR REFINANCING QUESTIONS REGARDING HOA FEES/ACCOUNT?
     
    ●     HOW CAN I UPDATE MY HOA ACCOUNT?
     
  • chevron_rightCLUBHOUSE - POOL - GYM - PARTY ROOM
    ●     HOW DO I GET AN ACCESS CARD FOR THE CLUBHOUSE?
    ○     Access cards are limited to 2 active at one time
    ○     You can purchase cards from management at the on-site office in the clubhouse
    ○     Access cards cost $25.00 per card (check only)
    ○     Access card application form can be found at ACCESS CARD FORM
     
    ●     CAN I RENT THE CLUBHOUSE PARTY ROOM?
    ○     Yes, contact on-site manager for available dates/times and fees
    ○     A clubhouse rental agreement with strict rules is required
    ○     You can find the rental agreement at: CLUBHOUSE RENTAL APPLICATION
     
    ●     CAN I RENT THE POOL FOR AN EVENT?
    ○     No, the pool is open for residents and their guests only
    ○     Up to 4 guests per day per unit
     
    ●     HOW MANY GUESTS CAN I BRING TO THE CLUBHOUSE (POOL, GYM, PATIO) AT A TIME?
    ○     Up to 4 guests per day per unit
     
  • chevron_rightCOMMON AREA RESPONSIBILITIES
    ●     WHO’S RESPONSIBLE FOR MAKING LANDSCAPING DECISIONS FOR COMMUNITY COMMON AREAS?
    ○     The West Market Board of Directors solicits recommendations from the West Market Landscape Committee and Management
     
    ●     WHO’S RESPONSIBLE FOR SNOW SHOVELING MY DRIVEWAY AND SIDEWALK?
    ○     All homeowners are responsible for the snow clearing of driveways and the sidewalks abutting their property
     
    ●     CAN I FISH IN THE NEIGHBORHOOD POND?
    ○     The neighborhood pond is a Storm Water Management Pond, owned and maintained by the Reston Town Center Association
    ○     No fishing is allowed
     
  • chevron_rightCOMMUNICATIONS:
    ●     HOW DO I GET ON THE WEST MARKET EMAIL LIST FOR NOTIFICATIONS?
    ○     You can update your email address in the Owner/Tenant Portal 
     
    ●     DOES THE ASSOCIATION HAVE A COMMUNITY BULLETIN BOARD OR NEWSLETTER THAT I CAN ADVERTISE IN?
    ○    West Market maintains a message board but is not available for commercial solicitations.
     
    ●     DOES THE HOA HAVE ANY RECOMMENDED VENDORS FOR HOME IMPROVEMENTS?
    ○     Not at this time
     
  • chevron_rightEXTERIOR MODIFICATIONS:
    ●     CAN I PAINT MY ENTRANCE DOOR A DIFFERENT COLOR?
    ○     All exterior paint colors are predetermined
    ○     A list of all townhouse exterior paint schemes can be found in the West Market Design Guidelines.
    ○     ALL exterior modifications must have prior approval from the Reston Town Center Design and Review Board 
     
    ●     CAN I REMOVE A TREE ON MY PROPERTY?
    ○     Tree removals on private property are considered an exterior modifications must have prior approval from the Reston Town Center Design and Review Board
     
    ●     CAN I INSTALL A NEW DOOR HANDLE?
    ○     Yes. Replacement door handles and all other door hardware is outlined in the Design Guidelines and must have prior approval from the Reston Town Center Design and Review Board.
     
    ●     CAN I INSTALL A NEW LIGHT FIXTURE?
    ○     Yes. Replacement lights fixtures are outlined in the Design Guidelines and must have prior approval from the Reston Town Center Design and Review Board.
     
    ●     WHO’S RESPONSIBLE FOR MAINTAINING TREE LIMBS OR ROOTS ON MY PROPERTY?
    ○     If the tree is on private property (yours or your neighbor’s- you will have to address the encroaching limb on your own or with the neighbor)
    ○     If tree is on common property please contact management to inspect at manager@westmarket.net
     
    ●     AS A PARK PLACE (MILLER AND SMITH HOMES) OWNER, CAN I OPT OUT OF THE LANDSCAPING SERVICES?
    ○     Yes. you will need to provide management with specific details that you want to “opt out of” in written form
    ○     Management will update the landscaper with your request
    ○     The monthly landscape maintenance fee will not change
     
    ●     CAN I BUILD A FENCE?
    ○     ALL exterior modifications must have prior approval from the Reston Town Center Design and Review Board 
    ○     All improvements on a lot must be entirely on the lot owner’s property
    ○     The Association has the right to require an official survey proving that the fence is located on the private property
     
  • chevron_rightIS A PARKING PERMIT REQUIRED?
    YES.     
    • Any/all vehicles parked on any street in neighborhood
    • Complete the parking permit registration form and send to the on-site manager, once processed- permits will be mailed
    ​​​ MADISON PARK CONDO RESIDENTS:
    ■     ALL vehicles MUST have a permit (even if you have a garage)
    ■     Limited to 2 permits only per household
     
  • chevron_rightPETS
    ●     CAN I HAVE MY DOG OFF OF A LEASH?
    ○     No, you may not have your dog off leash at any time
    ○     Fairfax County has a strict “Leash Law” that West Market supports
    ○     Fairfax County Police and Animal Control has the right to enter the property to enforce all laws.
     
    ●    DO I HAVE TO REGISTER MY PET WITH THE ASSOCIATION?
    ○     No, but all pets must be registered and vaccinated with the county
    ○     Madison Park and Lincoln Park Condos may require registration, please contact condo management directly 
     
  • chevron_rightTRASH & RECYCLING
    ●     HOW DO I GET A NEW TRASH CAN OR RECYCLING BIN?
    ○     You may contact the Association’s current trash/recycling removal company for more information
    ○     Depending on the situation, there may be a fee for the new can(s)
    ○     Contact management for vendor information
  • chevron_rightWhat is a Level 2 member?
    Level 2 members are sub users which are associated with your account. This is intended to be a spouse, roommate, or other family member.